Shipping policy

Equator Gourmet

At Equator Gourmet, we are committed to delivering your premium vanilla beans efficiently and safely, whether you’re ordering in small quantities or bulk for wholesale purposes.

Shipping Locations

We currently ship within Canada, the United States, and selected international destinations. If your country is not listed at checkout, please contact us at equatorgourmet@gmail.com for a custom shipping quote.

Processing Time

All orders are processed within 1–3 business days after receiving full payment.

Orders are not shipped or delivered on weekends or holidays.

Note: During high-demand periods or due to customs clearances, processing times may take longer. You will be notified of any delays via email.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on weight, location, and service type.

Region	Estimated Delivery	Carrier
Canada	2–7 business days	Canada Post / UPS
USA	5–10 business days	USPS / UPS / DHL
International	7–21 business days	DHL / FedEx

Delivery delays may occasionally occur due to customs clearance or carrier issues.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to become active.

Customs, Duties, and Taxes

Equator Gourmet is not responsible for any customs fees, import duties, or taxes incurred on international shipments. All fees imposed during or after shipping are the responsibility of the customer.

Shipping of Perishable Goods

Due to the sensitive nature of vanilla beans, we take special care to vacuum seal and pack all orders securely. If you receive a damaged or compromised product, please contact us within 48 hours of delivery with photos for review.

Incorrect Address Disclaimer

Please double-check your shipping address. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided at checkout.